D12 Privacy Policy — Protecting Your Data Is Our Commitment

What Data We Collect

The following information may be collected when you create and manage an account on the d12 platform:

• Account Information: Name, email address, mobile number, date of birth, and national ID or passport details (for verification purposes).
• Payment Information: bKash, Nagad, or Rocket mobile banking number and transaction history (in BDT / ৳). Card or bank account numbers are not stored.
• Device & Browser Information: IP address, device type, operating system, browser type, and mobile device ID.
• Usage Data: Pages you visited on the platform, time spent, betting or gaming history, and session logs.
• Cookie Information: Cookie files stored in your browser that are used to enhance your experience on the platform.

All data collection is entirely lawful and necessary for service delivery. d12 never collects excessive or unnecessary information.

How We Use Your Data

D12 uses the information collected for the following purposes:

• To create, manage, and verify your account.
• To process deposit and withdrawal payments.
• To ensure platform security and prevent fraud.
• To provide customer service and support.
• To improve your platform experience and deliver relevant offers for users in Bangladesh.
• To meet legal obligations and comply with regulatory requirements.

D12 does not sell your information to third parties for advertising purposes. Your consent is obtained before any marketing communications are sent.

Cookies & Tracking Technologies

The d12 platform uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. The types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and running the platform's core functions.
• Performance Cookies: For analysing page load speed and improving platform performance.
• Preference Cookies: To remember your language and regional preferences, and keep the interface Bangla for users in Bangladesh.

You can disable cookies from your browser settings, though this may limit certain features of the platform.

Data Retention, Security & Third Parties

D12 stores all your data on secure servers using SSL encryption. Data is retained for as long as your account is active. After account closure, certain information may be kept for a defined period as required by law.

Your information may be shared with third parties only in the limited circumstances below:

• Payment processors (bKash, Nagad, Rocket) — solely to process transactions.
• Law enforcement agencies — where required by court order or legal obligation.
• Fraud prevention services — to protect platform security.

Beyond these cases, d12 does not share your personal data with any third party. All partner organisations are bound by strict confidentiality agreements.

User Rights & Contact

As a d12 user, you have the following rights:

• Right to Access Your Data: You can request to see what information d12 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: After account closure, you may request deletion of certain data — though legal restrictions may apply.
• Marketing Opt-Out: You can opt out of promotional messages at any time.

To exercise these rights or for any privacy-related enquiries, contact us at: [email protected]

D12 may update this policy at any time. Continued use of the platform after any changes constitutes acceptance of the revised policy. For significant updates, you will be notified via your registered mobile number or email.